What is your in-store return policy?
We do not issue full refunds. Items can be returned within 14 days of purchase for a store credit or exchange of equal value. To process your return, the item must have its original tags attached and be accompanied by your receipt.

When does my store credit expire?
Store credits never expire and can be used at any BWCollective location. At this time, store credits are not redeemable online.

Are your products authentic?
Yes. Every product we sell in-store and online is 100% authentic.

Ways to verify authenticity:

• Check the brand’s official website – BWCollective will be listed as an authorized dealer.
  
  
• Look inside your purchased item for a verification or certification code and confirm it on the brand’s site.

Still unsure? Contact any of our stores directly and our team will be happy to help.

Can I pick up online orders in store?
Yes. At checkout, you can select in-store pickup as your delivery method.

Do you price match?
We aim to keep our pricing competitive. Price matching may be offered if the same product, size, and color is available through another authorized retailer.

How often do you get new arrivals?
We receive new arrivals at the start of each season, delivered in three to four waves throughout the season.

Do you accept special orders?
Yes. We can place special orders for items if we currently carry the brand. Availability of specific models may vary.

Where are your products shipped from?
Our products are sourced from around the world, with most shipments coming from the U.S.A. and Canada.

Do you buy directly from manufacturers or through third parties?
We source our products directly from the manufacturers. We never buy through third parties, ensuring every item is authentic.